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Fulfillment Policy

Fulfillment Policy

The Fine Print That Actually Protects Us Both

The Fine Print That Actually Protects Us Both

This is our Fulfillment Policy — what you’re getting, when you’re getting it,

and how we work. It exists to keep things clear, fair, and professional from

day one.

1. Booking & Payment Structure

1. Booking &

Payment Structure

1. Booking &

Payment Structure

To begin any project, we require a three-part payment schedule:


  • 33% deposit to secure your spot and begin strategy


  • 33% midpoint payment once initial creative work (e.g., homepage design or brand concepts) is delivered


  • 34% final payment due before final files are handed off or any website is launched


This structure protects both sides, keeps momentum aligned, and ensures no one is left holding the bag.


Note: We do not release final deliverables — including files, logins, or domain access — until full payment is received.

To begin any project, we require a three-part payment schedule:


  • 33% deposit to secure your spot and begin strategy


  • 33% midpoint payment once initial creative work (e.g., homepage design or brand concepts) is delivered


  • 34% final payment due before final files are handed off or any website is launched


This structure protects both sides, keeps momentum aligned, and ensures no one is left holding the bag.


Note: We do not release final deliverables — including files, logins, or domain access — until full payment is received.

2. Refund Policy

  • The 33% deposit is non-refundable once work begins. If you request a refund before we start, you have 5 business days to cancel and receive your money back.


  • Midpoint and final payments are non-refundable once deliverables tied to them are produced.


  • We do not issue refunds due to changing your mind, internal business shifts, or lack of communication.


  • If you go silent or ghost mid-project, the work done to date remains billable.

  • The 33% deposit is non-refundable once work begins. If you request a refund before we start, you have 5 business days to cancel and receive your money back.


  • Midpoint and final payments are non-refundable once deliverables tied to them are produced.


  • We do not issue refunds due to changing your mind, internal business shifts, or lack of communication.


  • If you go silent or ghost mid-project, the work done to date remains billable.

3. Scope of Work

  • You’ll receive a signed proposal outlining the scope, timeline, and deliverables.

  • Anything outside of that scope — like added pages, new functionality, or extra brand pieces — will be re-quoted before work begins.

  • Scope creep isn’t our style. Transparency is.

Now we co-create. You’ll receive your first concepts tailored to your brief. Each step includes focused revision rounds to refine and evolve the work quickly—whether we’re crafting your logo, designing your site, or building your entire brand system. You give feedback, we make it sharper.

4. Revisions

  • Your package includes 3 rounds of revisions. Revisions are for refinement, not full redesigns.

  • Additional revisions beyond your scope will be billed at our hourly rate.

  • Design is collaborative — speak up early and clearly so we can stay on track.

  • Your package includes 3 rounds of revisions. Revisions are for refinement, not full redesigns.

  • Additional revisions beyond your scope will be billed at our hourly rate.

  • Design is collaborative — speak up early and clearly so we can stay on track.

5. Timelines & Client Responsibility

5. Timelines &

Client Responsibility

5. Timelines &

Client Responsibility

  • Project timelines rely on your responsiveness. We expect replies within 3 business days unless otherwise agreed.

  • If we don’t hear from you for 15+ business days, your project is considered paused. A reactivation fee may apply to resume.

  • Missed feedback windows = delayed timelines. We’ll reschedule based on our next available opening.

6. Cancellations

You may cancel at any point. If you do:


  • Your deposit is forfeited.

  • You’ll be billed for any work completed beyond what’s been paid for.


We reserve the right to cancel a project due to client inaction, disrespect, or repeated boundary-pushing. Same rules apply.

7. Deliverables & Ownership

7. Deliverables &

Ownership

7. Deliverables &

Ownership

  • Upon final payment, you own the rights to the final, approved deliverables.

  • We do not provide source files (e.g., Figma, PSD, AI) unless your contract explicitly includes them.

  • We reserve the right to showcase all completed work in our portfolio, unless otherwise agreed to in writing (e.g., via NDA).

8. Respect & Professionalism

8. Respect &

Professionalism

8. Respect &

Professionalism

  • We run a collaborative, respectful process and expect the same in return.

  • Rude, aggressive, or condescending communication will result in project termination.

  • We are professionals, not vendors — and we treat your business like it’s our own.

9. Legal

  • This Fulfillment Policy is governed by the laws of the State of New York and enforced in Suffolk County, NY.

  • You agree not to repurpose, reuse, or resell unused drafts or creative direction without written permission.

  • By submitting your deposit, you agree to these terms in full.

Still have questions?


We’re always happy to clarify anything before you commit. Transparency is how we avoid surprises and protect everyone’s time, money, and sanity.

Let's Work Together

Let's Work Together

Thinking about updating your brand? Whether you’re starting fresh or giving things a much-needed refresh, we help you build something that actually works online and off. Clear. Confident. Ready to grow.

hello@wavecraft.studio

hello@wavecraft.studio